Kalamazoo Import Auto Repair

I brought my car here after having a not so great experience with another mechanic. The difference between the two was incredible. When people talk about great customer service they must have this place in mind. Dan was extremely polite and helpful from the moment I contacted him. While my car was at his shop he provided me with almost daily e-mails to update me on the progress of my car, helped me prioritize which maintenance issues I should address first and was never pushy in any way. And when it was time for me to come pick up my car he even came out and put my new license plate on for me! Since I drive an older BMW I feel it's somewhat difficult to find a place that I can take my car and feel confident that the mechanic will know what he's doing. When I learned that Justin, who did the work on my car, was a BMW enthusiast as well it definitely alleviated some of my worry and when I went back into the garage and saw the quality of work he was doing I knew I had found a great shop. I've already recommended this shop to a couple of my friends and I'm sure i will recommend it to many more people from now on. A great overall experience.

Greg, Thank you so much for all the help you have given us the last few days and for the excellent work you always do. We really appreciate , respect all you do! Stephanie and Ben

I love the guys at FDG. They're exact and perfect.

Best service ever... if you own a vw you should seriously check these guys out.

Superb!!! Awesome!! Superior!! Excellent!! Splendid!! Fabulous!! Need i say more?!!

How refreshing to be treated as a 'customer' by an auto repair facility vs being treated as though the repair facility is doing me a favor by fixing my car. I was impressed from my first contact with Dan. I drive a 2002 BMW 325XI that just broke the 100,000 mile mark. It needs some work. Dan helped me prioritize so I could stay within my budget and still get done what had to be done to avoid more serious issues. I will be going back (hopefully not too soon, though). The work was done on schedule and the cost was less than quoted elsewhere. Thanks, Flying Dog!

Excellent customer service and coolant leak was fixed. I was also given good advice for other things that are going to need to be done on my car. Thanks guys, job well done

These guys have been great. Just did a timing belt job on my VW TDI, and it's purring again.

I always get good service. I like the extra communication on other problems/things that could be replaced while my car is in. I know it is not a scare tactic since it saves me time from multiple visits.

Thank you for the excellent service. I recommend you to all of my friends!