I have worked with these folks for years. Though I didn't with my last vehicle, it was a lease, I would always and do recommend them to friends, colleagues and family. My first encounter with them was in a recovery setting. I had another shop, not to be named, work on my 2001 Passat wagon 1.8t. They were supposed to do the 100k mile tune up. Upon receiving my vehicle I knew immediately something was wrong. When I talked to ownership they pretty much shrugged me off. Steamed, I started to look for another shop. This is what lead me to Flying Dog. They were understanding knowledgeable and willing to work with me knowing I had just dumped a bit of coin into my car leaving it at a sub par status. Once they were done "recovering" my vehicle back to a normal functioning status they sat with me and talked me through what went wrong and what they did to fix it. Full transparency. Not enough auto shops realize the amount of positivity they would receive if they just had a little more transparency. These folks do!