If you want to stray away from the dealership then you found the right shop for your import. I like their online service link that they email because you get a detail overview of each repair with cost associate to it, notes and status updates. If your busy this system is great to reduce the time of calling the dealership, being put on hold and getting second hand information. The staff is friendly, provide honest feedback, and provides a quality service here in Kalamazoo.