"I brought my car here after having a not so great experience with another mechanic. The difference between the two was incredible. When people talk about great customer service they must have this place in mind.
Dan was extremely polite and helpful from the moment I contacted him. While my car was at his shop he provided me with almost daily e-mails to update me on the progress of my car, helped me prioritize which maintenance issues I should address first and was never pushy in any way. And when it was time for me to come pick up my car he even came out and put my new license plate on for me!
Since I drive an older BMW I feel it's somewhat difficult to find a place that I can take my car and feel confident that the mechanic will know what he's doing. When I learned that Justin, who did the work on my car, was a BMW enthusiast as well it definitely alleviated some of my worry and when I went back into the garage and saw the quality of work he was doing I knew I had found a great shop.
I've already recommended this shop to a couple of my friends and I'm sure i will recommend it to many more people from now on. A great overall experience."
- Tyler V.
"I love the guys at FDG. They're exact and perfect."
"Best service ever... if you own a vw you should seriously check these guys out."
- Brian S.
"Superb!!! Awesome!! Superior!! Excellent!! Splendid!! Fabulous!! Need i say more?!!"
- Erlvin C.
"How refreshing to be treated as a 'customer' by an auto repair facility vs being treated as though the repair facility is doing me a favor by fixing my car. I was impressed from my first contact with Dan. I drive a 2002 BMW 325XI that just broke the 100,000 mile mark. It needs some work. Dan helped me prioritize so I could stay within my budget and still get done what had to be done to avoid more serious issues. I will be going back (hopefully not too soon, though). The work was done on schedule and the cost was less than quoted elsewhere. Thanks, Flying Dog!"
- Janet O.
"Excellent customer service and coolant leak was fixed. I was also given good advice for other things that are going to need to be done on my car. Thanks guys, job well done."
- Brian C.
"These guys have been great. Just did a timing belt job on my VW TDI, and it's purring again."
- Atis K.
"I always get good service. I like the extra communication on other problems/things that could be replaced while my car is in. I know it is not a scare tactic since it saves me time from multiple visits."
- Joe N.
"Thank you for the excellent service. I recommend you to all of my friends!"
- Wendy D.
"Great customer service and work once again by Dan, Greg, and the rest of the crew at FDG. My wife and I always feel confident when taking our vehicle in that they will give us a correct diagnosis of the problem and great repair work at the best possible price. Thanks Crew!"
- E.J. B.
"Highly recommend these guys. I finally have a shop that I can trust!"
- Kelly S.
"Nice job! Flying Dog Garage is a gem in our community; need repair for your import, then look no further. A 3 year, or 36,000 mile warranty on most repairs is a testament to their customer service. The Flying Dog Garage will quickly become your garage of choice, they go above and beyond any other service-related business. Not once did I feel like I was being taken advantage of, and I was happy to pay my bill (water pump, timing belt-pulley, fixed my window, oil change, vacuum lines, thermostat). I had considered trading my car in-now I feel as through I have a new car. I know I can easily drive this car for another 40 thousand miles-and know that I will not be stranded. Thanks Greg and Dan for being there-NO other import garage in the area has even come close to what you guys offer!!"
- Felix E.
"Thanks for repairing the rear wheel bearing and doing the oil change on my Toyota 4-Runner. The truck sounds so quiet now!! I really appreciate the quick turn around and the communication on diagnostics, cost and estimated time of when the work will be done. Thanks again and with all my "used" vehicles, I'm sure I'll be seeing you soon!!"
- Rush B.
"My wife is really excited about driving her car without any service lights. You guys did a great job!"
"Greg, thanks so much for repairing my VW. As you know, various mechanics including the VW dealer have been unable to fix this problem for more than 4 years and as many visits. I really appreciate the attitude and perserverance to keep digging to get to the bottom of the trouble and fix it. Thanks again to you and your staff."
- Matt F.
"Excellent service and easy to work with!"
- Heidi and Ramone R.
"Best damn mechanics in Kalamazoo, no question. We drive all the way from Battle Creek just to get our oil changed. When we get home, given the mileage, we're almost due for another! But Greg and the crew make the trek worthwhile. They're honest, attentive and try to make the costly inconvenience of auto repair as painless and pleasant as possible. Besides, when something goes wrong, we have reason to get to deal with Dan, who's the hands-down grand master of customer service."
- Jay N.
"I'll take my cars here every time! Thanks Dan and Greg."
- Mike J.
"Had a GREAT experience at Flying Dog Garage. It's good to feel like my car has the best care possible."
- Adrienne R.
"Would recommend this garage for service on you foreign car. Check them out!!"
- Mike K.
"Get you car fixed here. Greg is awesome, and Dan knows people. I don't particularly like garages, so I do my own work, but this place is A++. Will take my cars here every time."
- Samuel B.
"Hey if anyone needs a car repair place, go to FLYING DOG GARAGE. They are currently in Parchment but worth the trip. They specialize in foreign cars but work on domestic too. I know the owner and he is a stand-up guy who does great work!"
- Kristin C.
"Feel free to put my words on the web site, and thanks. I seriously came to you because of the two young guys on your staff a friend of mine said are some of the best. I've misplaced the mechanics names but I've heard only good things about these two and know one went to "BMW" school and is certified etc, and the other he said is brilliant with teck issues etc. Thanks for fixing what the Dealer could not and saving me 1000's in new tires that would not have fixed the issue any way. That was the dealers response to the DSC problem? I plan on owning some more BMW's so I'll be back if needed. Feel free to tell your staff I said thanks as well."
- Rod J.
"Thanks for the coffee mug guys! I can't thank you enough for the quick turn-around. I'm really fortunate to have guys who know what they are doing and that I can trust to work on my car. Thanks again."
- Bill G.
"I just went for great drive and the sound/vibration I was experiencing isgone. So thank you very much for everything. I'm sure we will see each other again. Hopefully not soon.:-) thanks again."
- Mike S
"Dan and Greg- Since I began trusting my X5 care and service to you, you have consistently rewarded my trust with excellent work at fair prices. You have provided honest advice and have gone out of your way to accommodate my schedule and needs. Noe, Dan has raised the bar to another level! after under-estimating the time it would take on a job, Dan refused to let me pay more than what he had quoted, insisting that the philosophy at Flying Dog is to always do the right thing and that is what they were going to do! Honesty, Integrity, AND Excellence- can't get better than that!"
- Steve W.
"Just wanted to say thanks to the team for working on my car. The customer service was excellent and my car is running better than it has since I had at it."
- Chad L.
"What a great experience! Thanks for fixing my BMW. The customer service was the best I've had getting a car fixed and the technical expertise was top notch. Oh, and the price was very reasonable. Highly recommended!"
- Mike J
"It is great to have an alternative the the Mercedes dealership here in Kalamazoo. Greg has done an exceptional job for me at a very reasonable price. Keep up the great work!"
- Jim G.
"Thx for the loaner guys. WIll take my import nowhere else. If your in the Kalamazoo area and need repairs for das auto, contact Greg or Dan @ Flying Dog Garage. The level of competence and value I get from them is impressive and refreshing. Everyone has horror stories about getting car repairs, especially if it's foreign. It's a nice feeling when you genuinely trust your mechanic."
- Knute J.
- Carrie W.
"Thanks to your spot-on diagnosis, The Professor (aka my 02 Passat) is once again driving vibration-free. Thank you!"
- Harry A.
"Thank you soo much for fixing my car. My Hummer 3 thanks you!"
- Angel M.
"Thank you Flying Dog Garage for fixing my Honda. You know your stuff."
- Carina C.
"Everybody needs to check out Greg and Dan at Flying Dog Garage . If you need car work done these guys are AWESOME!! They have the best customer service of any place in Kalamazoo...hands down! Tell them that Kyle Mohney sent you."
- Kyle M.
"We have been very happy with the service done on our Van. Thank you for the great work!"
- Shashin K.
"I LOVE Flying Dog Garage. As a woman, I often leave car repair places feeling like I just got screwed (sold stuff unnecessarily due to my lack of knowledge on the internal workings of autos). But I left Flying Dog Garage with a smile and a promise that I'll be back! Thank you!!!"
- Christina E.
"They are the BEST, we love Greg and Dan too!!! In fact, going there Friday to pick up honda."
- Kathy M.